Ignatius Park College
This platform is your one-stop shop for everything related to our student transport services. Here, you’ll find comprehensive details about our bus routes, designated stops, and termly fees. With user-friendly features like the postcode finder to locate your nearest stop, booking your child’s journeys to and from school has never been easier.
Dear Ignatius Park College families!
We’re excited to partner with StudentSafe AU to provide a top-of-the-line, technology-driven transport solution for our Ignatius Park College families. This partnership prioritizes student safety, our number one concern, while also encouraging increased usage of the service. This, in turn, contributes to a reduction in school-run traffic and emissions – a win for everyone!
Whether you have questions about specific routes, designated stops, booking procedures, or anything else related to our transport services, we’ve got you covered. Explore our dedicated Frequently Asked Questions (FAQs) section within the portal. For further assistance, please don’t hesitate to reach out to our friendly Transport Team at ipc@studentsafeau.com.au or by contacting the Ignatius Park College office at +61 (07) 4453 4113
Pricing details can be found under the Terms and Conditions section, specifically within the Payments and Charges subsection.
We’re here to make your child’s school commute safe, convenient, and eco-friendly.
Best regards,
Ignatius Park College
Routes, Timetables & Map
Here you will find the routes, stops, and times for Ignatius Park College’s home-to-school bus service.
Frequently Asked Questions
Welcome to the Ignatius Park College Transport FAQ section! Here, you’ll find answers to some of the most common questions regarding our student transport services.
Can’t find the answer you’re looking for?
If your question isn’t addressed here or you require further assistance, please don’t hesitate to contact our dedicated Transport Team. You can reach us by email at ipc@studentsafeau.com.au or by phone at +61 (07) 4453 4113.
Our Service Hours:
Our friendly Transport Team is available to answer your non-urgent inquiries Monday to Friday, between 9:00 am and 4:00 pm.
How do I register?
Simply click the register button on the portal home page, located in the top right corner. The portal will prompt you to enter your email address. For security reasons, this must match the email address registered with the school. You will then receive a One Time Passcode via text to your registered mobile number. Once you enter this code, you will be able to set up your password.
My email is not working when registering?
If your email address doesn’t match the one registered with the school, you won’t be able to proceed. Please contact the school at ipc@studentsafeau.com.au to update your details.
I didn’t receive a 6-digit code when registering my email?
If you don’t receive a code, it means your mobile number doesn’t match the records the school has on file. Please contact the school at ipc@studentsafeau.com.au to update your details.
Where can I find the coach routes and timetables?
Coach routes and timetables can be found on this website. You can view each route in detail, including coach stops and departure/arrival times.
What if I would like an additional stop?
Our service is flexible, and we can add additional stops if there is sufficient demand and the proposed stop fits within the current routes. It’s always worth asking! Please contact us at ipc@studentsafeau.com.au for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If your child needs to travel on different routes, you can simply select the required routes for each day.
If they need to travel on the same route but use different stops, please contact ipc@studentsafeau.com.au, and we will assist you with this booking.
How will billing work?
StudentsSafeAU will handle payments. Parents will book and pay in advance of Term 1 2025 either for a full year or per term during the booking window between the dates of 29/11/24 – 31/12/24. The remaining seats can be booked ad-hoc/individual days from January onwards. The booking window will reopen at the end of Term 2 to allow bookings for the final semester. Payment is required in advance to confirm seat reservations.
What are the booking options for my child on the Ignatius Park College home-to-school service for the next academic year?
The booking window will be open until the end of December 2024 for first-semester and full-year reservations. Ad-hoc/single-day bookings are open from January onwards. The window will reopen and communications will be sent to parents at the end of Term 2 for final semester reservations.
If I book my child on the coach but they do not travel, will I still be charged?
Yes. Once you have booked a seat for your child on the coach, that seat is reserved and no other student can take it.
If I cancel my booking after half a term, will I get a refund?
No. This enables us to plan routes, stops, vehicle types/capacity, and costs accurately.
How do I cancel or give notice for the coach service?
There is no change in this process; bookings are required to be made in advance for each term. If you wish to cancel your child’s coach service partway through a term, you will still be charged for the full term.
What if I need to amend my travel arrangements before the start of term?
Please email ipc@studentsafeau.com.au and we will assist.
What should I do if the school coach is running late?
Our coach companies do their best to minimise delays, but sometimes factors beyond their control (such as roadworks) may cause disruptions. Please wait at your stop for 10 minutes after the scheduled pick-up time. If the school coach still has not arrived 10 minutes after the scheduled pick-up time, please contact StudentSafe AU at +61 (07) 4453 4113.
What if my child misses the coach?
We recommend students arrive at the coach stop at least 5 minutes before the scheduled departure time. As a standard procedure, we ask that students do not wait in cars until the coach arrives. Coaches will not depart before their allocated time, but if no one is waiting at the stop, the driver may proceed without stopping.
If your child does miss the coach, you will need to arrange their transportation to school yourself. Please inform the team at ipc@studentsafeau.com.au if this happens.
Fobs
Students will receive fobs for easy boarding and disembarking. These fobs enable live tracking of your child’s journey to and from school, ensuring that accurate notifications are sent to parents via the StudentSafe Parent app.
Getting in Touch
If you need further assistance, feel free to contact a member of the StudentSafe AU team by emailing ipc@studentsafeau.com.au or calling +61 (07) 4453 4113.
Our customer service team is available Monday to Friday between 9 am and 4 pm to assist you with non-urgent inquiries.
Download The App
The StudentSafe Parent App is available on both Google Play and the Apple App Store.
Ignatius Park College Bus Policy
1. Purpose
This policy outlines the expectations and requirements for students using the Ignatius Park College Bus Service. It aims to ensure a safe, respectful, and well-organised transportation experience for all passengers and drivers.
2. Using the Bus Service
2.1. Students must travel on their designated bus route as registered in the Transport Portal.
2.2. Parents are responsible for reminding their children that the College’s Behaviour Policy applies while using the bus service.
2.3. Students must adhere to the College’s Student Code of Conduct while on the bus.
3. Changes in Service
3.1. Any changes to a student’s bus usage, including frequency, route, or pick-up/drop-off locations, must be made through the dedicated “Booking” section within the College Transport Portal.
3.2. Ignatius Park College reserves the right to adjust bus routes as necessary, with prior notification provided to parents.
4. Charges and Billing
4.1. Bus fees vary depending on the route and stop. Parents will be informed of route charges at the start of each term.
4.2. Termly fees for the bus service are billed in advance by the College based on confirmed bookings made through the Transport Portal.
5. Contact Information
5.1. For urgent inquiries related to your child’s bus route during service hours, please contact the Ignatius Park College Transport Team at +61 (07) 4453 4113.
6. Lost Property
6.1. If a student leaves an item on the bus, parents should contact the Ignatius Park College Transport Team at ipc@studentsafeau.com.au with the relevant bus route information and a description of the lost item(s).
7. Student Code of Conduct on the Bus
7.1. Students are expected to demonstrate the highest standards of courtesy and behavior while on the bus to ensure the safety and well-being of all passengers and the driver:
- Be on time for pick-up. The bus cannot wait for latecomers.
- Travel only on their designated route.
- Carry their student ID card at all times. Report any lost IDs immediately to the College. Replacement IDs will incur a charge.
- Check the College website or app for updates before leaving home during bad weather.
- Be polite and respectful to the driver and other passengers.
- Follow the driver’s instructions for everyone’s safety.
- Stay seated and keep seat belts fastened throughout the journey.
- Maintain a reasonable noise level to avoid distractions.
- Look after personal belongings and store them safely without causing a hazard.
- Report any inappropriate behavior or misconduct to the driver and/or the College.
7.2. Repeated violations of the Student Code of Conduct may result in temporary or permanent suspension of the student’s access to the Bus Service.
Terms and Conditions
School Coach Bookings
Parents/guardians must place bookings via the Westholme School Transport Parent Portal. The booking window will open for bookings ahead of each term. We’ll be in touch to provide sufficient notice for placing bookings.
As before, the school offers places on its coach service, based on bookings and payments being completed, on a first-come, first-served basis. The school will do its utmost to accommodate all requests for use of the service.
Journeys booked but not taken are non-refundable.
Amendments / Cancellations
Amendments to bookings (for example: frequency, route, pick-up location, or drop-off point) should be made by emailing alphingtongrammar@studentsafeau.com.au or by calling the Westholme office hub on 03 9000 4816.
As before, all bookings are for the term and a term’s notice is required for any changes to termly bookings. If you wish to cancel your child’s coach provision part way through the term, you will still be charged the full amount for the remainder of that term.
Use of the Service
Students can only travel on the route for which they are registered.
Adhoc bookings for occasional journeys will be opened up at the start of term.
Parents/guardians are asked to remind their children that when travelling on the school coaches they remain bound by the School’s Behaviour Policy.
Parents/guardians are asked to remind their children that they must abide by the school’s Student Code of Conduct (detailed below).
The journey tracking App will be launched as soon as possible.
Changes to Service
The school reserves the right to make route alterations after publication but will provide notice of any such action.
Lost Property
Should a student leave any item on a school coach then parents should contact StudentSafe via email on alphingtongrammar@studentsafeau.com.au to report the loss providing the coach route and a description of the item(s).
StudentSafe will contact the coach company to find out if the item has been found. Students can then collect the item, ideally on the next school run.
Student Code of Conduct
Students must:
- Be ready to board at the allotted time. If late, the coach will be unable to wait.
- Always have any relevant emergency medication with them e.g. asthma inhalers/Epipens etc.
- Always have their fobs when registering on the coach
- Travel on their registered coach only.
- Be polite and respectful to the driver and all other passengers at all times.
- Follow any instruction from the driver without question – it is for their safety and the safety of others.
- Stay in their seats with seat belts fastened.
- Look after their belongings and keep them in a safe place.
- Take litter off the coach.
- Wear earphones if listening to music or watching something on a mobile device
Students must not:
- Distract the driver, except in an emergency.
- Leave any items on the coach.
- Ask to be dropped off anywhere other than their agreed stop.
- Not take any videos or photos on mobile devices
Contact Details
Westholme School’s office hub will be available and happy to help with coach booking questions.
If you have an urgent query about your child’s coach route during service, then please contact the StudentSafe control centre on 03 9000 4816 (Monday to Friday 7am – 9 am and 4 pm to 7 pm) during term time.