Alphington Grammar School
Alphington Grammar School is an independent, co-educational, non-denomination Secondary School located in Alphington, Victoria, Australia, established by the Greek Community of Melbourne in 1989.
Dear Alphington Grammar School Families,
Welcome to the new Alphington Grammar School Transport Parent Portal. This platform serves as your go-to hub for all the details regarding our coach routes, stops, and termly pricing. With useful features like the postcode checker to help you find the nearest stop, the portal is designed to make booking your child’s journeys to and from school as easy and convenient as possible.
We are delighted to partner with StudentSafe AU and are committed to working closely together to ensure our Alphington Grammar families receive a top-tier, technology-driven transport management solution. This system enhances safety—our top priority—while also encouraging more families to use the service, contributing to a reduction in school-run emissions and traffic congestion.
Below, you’ll find a section dedicated to frequently asked questions (FAQs). If you have any further inquiries about the new service—whether it’s routes, stops, bookings, or anything else—please don’t hesitate to reach out to the StudentSafe AU transport team at alphingtongrammar@studentsafeau.com.au or contact the StudentSafe helpdesk at 03 9000 4816 between 9am – 4pm. The live service team is always on hand during service times to deal with urgent inquiries.We’re here to assist!
Pricing details are available under the Terms and Conditions section, specifically within the Payments and Charges.
Yours Sincerely,
Alphington Grammar School
Routes, Timetables & Map
Here you will find the routes, stops, and times for Alphington Grammar School’s home-to-school bus service.
Frequently Asked Questions
Welcome to our FAQ section, where you’ll find a collection of frequently asked questions about our services.
If you can’t find the answer you’re looking for or need further assistance, feel free to contact a member of the StudentSafe AU team by emailing alphingtongrammar@studentsafeau.com.au or calling 03 9000 4816.
Our customer service team is available Monday to Friday between 9 am and 4 pm to assist you with non-urgent inquiries. The live service team are always on hand during service times to deal with urgent enquiries.
How do I register?
Simply click the register button on the portal home page, located in the top right corner. The portal will prompt you to enter your email address. For security reasons, this must match the email address registered with the school. You will then receive a One Time Passcode via text to your registered mobile number. Once you enter this code, you will be able to set up your password.
My email is not working when registering?
If your email address doesn’t match the one registered with the school, you won’t be able to proceed. Please contact the school at alphingtongrammar@studentsafeau.com.au to update your details.
I didn’t receive a 6-digit code when registering my email?
If you don’t receive a code, it means your mobile number doesn’t match the records the school has on file. Please contact the school at alphingtongrammar@studentsafeau.com.au to update your details.
Where can I find the coach routes and timetables?
Coach routes and timetables can be found on this website. You can view each route in detail, including coach stops and departure/arrival times.
What if I would like an additional stop?
Our service is flexible, and we can add additional stops if there is sufficient demand and the proposed stop fits within the current routes. It’s always worth asking! Please contact us at alphingtongrammar@studentsafeau.com.au for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If your child needs to travel on different routes, you can simply select the required routes for each day.
If they need to travel on the same route but use different stops, please contact alphingtongrammar@studentsafeau.com.au, and we will assist you with this booking.
How will billing work?
StudentsSafeAU will handle payments. Parents will book and pay in advance of Term 1 2025 either for a full year or the first semester during the booking window between the dates of 15/11/24 – 31/12/24. The remaining seats can be booked ad-hoc/individual days from January onwards. The booking window will reopen at the end of Term 2 to allow bookings for the final semester. Payment is required in advance to confirm seat reservations.
What are the booking options for my child on the Alphington Grammar School home-to-school service for the next academic year?
The booking window will be open until the end of December 2024 for first-semester and full-year reservations. Ad-hoc/single-day bookings are open from January onwards. The window will reopen and communications will be sent to parents at the end of Term 2 for final semester reservations.
If I book my child on the coach but they do not travel, will I still be charged?
Yes. Once you have booked a seat for your child on the coach, that seat is reserved and no other student can take it.
If I cancel my booking after half a term, will I get a refund?
No. This enables us to plan routes, stops, vehicle types/capacity, and costs accurately.
How do I cancel or give notice for the coach service?
There is no change in this process; bookings are required to be made in advance for each term. If you wish to cancel your child’s coach service partway through a term, you will still be charged for the full term.
What if I need to amend my travel arrangements before the start of term?
Please email alphingtongrammar@studentsafeau.com.au and we will assist.
What should I do if the school coach is running late?
Our coach companies do their best to minimise delays, but sometimes factors beyond their control (such as roadworks) may cause disruptions. Please wait at your stop for 10 minutes after the scheduled pick-up time. If the school coach still has not arrived 10 minutes after the scheduled pick-up time, please contact StudentSafe AU at 03 9000 4816.
What if my child misses the coach?
We recommend students arrive at the coach stop at least 5 minutes before the scheduled departure time. As a standard procedure, we ask that students do not wait in cars until the coach arrives. Coaches will not depart before their allocated time, but if no one is waiting at the stop, the driver may proceed without stopping.
If your child does miss the coach, you will need to arrange their transportation to school yourself. Please inform the team at alphingtongrammar@studentsafeau.com.au if this happens.
Fobs
Students will receive fobs for easy boarding and disembarking. These fobs enable live tracking of your child’s journey to and from school, ensuring that accurate notifications are sent to parents via the StudentSafe Parent app.
Getting in Touch
If you need further assistance, feel free to contact a member of the StudentSafe AU team by emailing alphingtongrammar@studentsafeau.com.au or calling 03 9000 4816.
Our customer service team is available Monday to Friday between 9 am and 4 pm to assist you with non-urgent inquiries.
Download The App
The StudentSafe Parent App is available on both Google Play and the Apple App Store.
School Bus Policy
1. Purpose
1.1. This policy outlines the expectations and requirements for students using the Alphington Grammar School Bus Service. It aims to ensure a safe, respectful, and well-organised transportation system for all passengers and drivers.
2. Use of the Service
2.1. Students are required to travel on the designated route for which they are registered.
2.2. Parents are responsible for reminding their child/children that the School’s Behaviour Policy applies while using the bus service.
2.3. Students must adhere to the School’s Student Code of Conduct while using the bus service.
3. Changes to the Use of the Service
3.1. Any changes to a student’s use of the School Bus Service, including changes in frequency, route, or pick-up/drop-off locations, must be requested through the “Make a Booking” option in the StudentSafe parent application.
3.2. Alphington Grammar reserves the right to alter bus routes as necessary and will provide prior notice of any such changes.
4. Charges
4.1. Charges for each trip will vary depending on the route and bus stop. Parents will be informed of route charges at the start of each term.
4.2. Fees for the termly use of the service are billed in advance by StudentSafe based on confirmed bookings made via the portal.
5. Contact Details
5.1. For urgent queries related to your child’s bus route during service, contact the StudentSafe Team at 03 9000 4816.
6. Lost Property
6.1. In the event a student leaves an item on the school bus, parents should contact the StudentSafe Team at alphingtongrammar@studentsafeau.com.au with the relevant bus route information and a description of the lost item(s)
7. Student Code of Conduct
7.1. Students are expected to exercise the highest standard of courtesy and behavior while on the School Bus for reasons of safety and well-being of all passengers and the driver:
7.1.1.Students must:
• Be ready to board the bus at the allocated time; the bus cannot wait for latecomers.
• Travel only on their designated bus route.
• Carry their bus pass at all times while using the School Bus Service.
• Immediately inform the School Office if their bus pass is lost. Replacement passes will be at a cost of $5 and be charged to the family account.
• Check the StudentSafe application for updates before leaving home during adverse weather conditions.
• Be courteous and respectful to the driver and other passengers at all times.
• Follow any instructions given by the driver for the safety of all passengers.
• Remain seated with seat belts fastened throughout the journey.
• Keep noise levels to a reasonable level to avoid distractions.
• Look after their personal belongings and ensure they are stored safely, without causing a hazard to others.
• Report any inappropriate behavior or misconduct by other students to the driver and/or the School Office.
7.1.2.Students must not:
• Distract the driver, except in case of an emergency.
• Leave personal items or litter on the bus.
• Request to be dropped off at a location other than their designated stop.
• Use inappropriate or offensive language.
• Cause damage to the bus. Any damage caused will be the financial responsibility of the student’s parents.
• Wear muddy footwear or sports attire that may dirty or damage the bus interior.
• Consume food or beverages while on the bus.
7.2. Repeated failure to comply with the Student Code of Conduct may result in the suspension of the student’s access to the School Bus Service
Terms and Conditions
School Coach Bookings
Parents/guardians must place bookings via the Westholme School Transport Parent Portal. The booking window will open for bookings ahead of each term. We’ll be in touch to provide sufficient notice for placing bookings.
As before, the school offers places on its coach service, based on bookings and payments being completed, on a first-come, first-served basis. The school will do its utmost to accommodate all requests for use of the service.
Journeys booked but not taken are non-refundable.
Amendments / Cancellations
Amendments to bookings (for example: frequency, route, pick-up location, or drop-off point) should be made by emailing alphingtongrammar@studentsafeau.com.au or by calling the Westholme office hub on 03 9000 4816.
As before, all bookings are for the term and a term’s notice is required for any changes to termly bookings. If you wish to cancel your child’s coach provision part way through the term, you will still be charged the full amount for the remainder of that term.
Use of the Service
Students can only travel on the route for which they are registered.
Adhoc bookings for occasional journeys will be opened up at the start of term.
Parents/guardians are asked to remind their children that when travelling on the school coaches they remain bound by the School’s Behaviour Policy.
Parents/guardians are asked to remind their children that they must abide by the school’s Student Code of Conduct (detailed below).
The journey tracking App will be launched as soon as possible.
Changes to Service
The school reserves the right to make route alterations after publication but will provide notice of any such action.
Lost Property
Should a student leave any item on a school coach then parents should contact StudentSafe via email on alphingtongrammar@studentsafeau.com.au to report the loss providing the coach route and a description of the item(s).
StudentSafe will contact the coach company to find out if the item has been found. Students can then collect the item, ideally on the next school run.
Student Code of Conduct
Students must:
- Be ready to board at the allotted time. If late, the coach will be unable to wait.
- Always have any relevant emergency medication with them e.g. asthma inhalers/Epipens etc.
- Always have their fobs when registering on the coach
- Travel on their registered coach only.
- Be polite and respectful to the driver and all other passengers at all times.
- Follow any instruction from the driver without question – it is for their safety and the safety of others.
- Stay in their seats with seat belts fastened.
- Look after their belongings and keep them in a safe place.
- Take litter off the coach.
- Wear earphones if listening to music or watching something on a mobile device
Students must not:
- Distract the driver, except in an emergency.
- Leave any items on the coach.
- Ask to be dropped off anywhere other than their agreed stop.
- Not take any videos or photos on mobile devices
Contact Details
Westholme School’s office hub will be available and happy to help with coach booking questions.
If you have an urgent query about your child’s coach route during service, then please contact the StudentSafe control centre on 03 9000 4816 (Monday to Friday 7am – 9 am and 4 pm to 7 pm) during term time.